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FAQ (Frequently Asked Questions)

What is EcoTizen?

EcoTizen is a mobile app that encourages everyday ecological engagement. It offers fun, educational challenges designed to help adopt more environmentally friendly behaviors. By completing these challenges, users earn experience points (XP), level up, and can see their positive impact on the planet.

How can I create an account?

You can create an account directly in the app using your email address, or with a quick sign-in via Google or Apple.

I'm not receiving my push notifications, what should I do?

Make sure notifications are enabled in your device settings as well as in the EcoTizen app settings.

How do I contact support?

If your problem isn't solved by this FAQ, you can reach us at the following address: app@ecotizen.fr.

Need more help?

If you can't find the answer to your question, don't hesitate to contact us.

Email: app@ecotizen.fr

Hours: Monday to Friday, 9am-6pm