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Privacy

Privacy Policy

Last updated: March 2026

Welcome to EcoTizen, accessible at the following addresses: www.ecotizen.com and www.ecotizen.fr. Our users' privacy is important to us. This privacy policy explains what information we collect and how we use it.

Information we collect

Website

When you visit our website, we collect the following information:

  • The user's country
  • The OS (operating system) used
  • The search engine used

This information is collected anonymously to help us better understand how the site is used and improve the user experience.

Mobile app (iOS & Android)

When you use the EcoTizen app, we collect the following information:

  • User identifiers and profile information, such as your name, email address, and profile photo (if applicable).
  • Data related to your use of the app, such as the challenges you complete, the points you earn, your ranking, and your interactions with the app.
  • Geolocation data, if you enable this feature in the app.
  • Usage and interaction data related to the push notifications sent by the app.

Use of the information collected

Website

We use the information collected on the website to:

  • Improve the user experience.
  • Analyze user trends and preferences in order to optimize our content.

Mobile app (iOS & Android)

We use the information collected in the mobile app to:

  • Allow you to take part in eco-friendly challenges and track your progress.
  • Send you push notifications about challenges, ranking changes, and other relevant information.
  • Track app usage to improve the user experience.
  • Provide you with assistance and respond to your requests through our customer support.

Push Notifications

We send push notifications to keep you informed of important events in the app, such as:

  • New challenges available.
  • Changes in your team's or your profile's ranking.
  • Personalized messages, such as reminders to complete a challenge.

You can disable notifications at any time from your device settings.

Sharing of information

We do not share your personal data with third parties, except in the following cases:

  • Service providers: We use service providers to help us manage the newsletter, host data, and deliver other services needed to run our app and website.
  • Legal obligations: We may disclose your information if required by law or to protect our legal rights.

Data deletion and account deletion

Website

You can contact us at any time to request the deletion of the information collected through the website by sending us an email at contact@ecotizen.fr.

Mobile app (iOS & Android)

You have the right to request the deletion of your account and all associated data. To do so, you can:

  • Go to the Settings section of the app.
  • Select Delete my account and follow the instructions.

If you prefer, you can also request deletion by contacting our customer support at contact@ecotizen.fr.

User rights

You have the following rights regarding your personal data:

  • Access the personal data we have collected about you.
  • Correct or update your information if it is inaccurate.
  • Request the deletion of your personal data.
  • Object to the processing of your data if you believe it does not comply with the law.

If you wish to exercise any of these rights, contact us at the email address mentioned above or directly from the app.

Data protection

We take appropriate measures to protect your personal information against any unauthorized access, alteration, disclosure, or destruction. We implement physical, electronic, and administrative security measures to protect your data.

Changes to the privacy policy

We reserve the right to modify this privacy policy at any time. Changes will be posted on this page with an updated revision date. If significant changes are made, we will notify you by email or through the app.

Contact

If you have any questions about this privacy policy or if you wish to exercise your rights, please contact us at the following address:
Email: contact@ecotizen.fr

Conclusion

We are committed to respecting the privacy of your personal data and to providing you with the best possible user experience. By using our website or mobile app, you agree to the collection and use of your information as described in this privacy policy.